Shipping & Returns
We know that when you’re navigating peritoneal dialysis, every small thing matters – comfort, reliability, and knowing you made the right choice.
That’s why we’ve built our policies to feel simple, supportive, and transparent.
Our Comfort Guarantee
We designed our products to feel soft, secure, and easy to wear—because we know how important comfort is on PD.
Every body is different, and we want this to feel right for yours.
If it doesn’t, you can return it within 30 days for a full refund.
No stress. No pressure. Just support.
Shipping
We offer free standard shipping within the USA on all orders over $75.
For orders under $75, we charge a flat rate of $6.95 to help cover shipping costs while keeping our products accessible for our community within the USA.
Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive tracking information so you can follow it every step of the way.
Please contact Natalie at 508-292-3826 for International Shipping rates.
Returns
If your product isn’t the right fit, you may return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned within 30 days of delivery date
Return shipping costs are the responsibility of the customer unless your item arrived damaged or there was an error with your order.
We’re Here to Help
If something doesn’t feel right, please reach out before starting a return. We’re happy to help troubleshoot, answer questions, or find the best solution for you.
📩 Lindsey@thrivewithperitonealdialysis.com
A Note From Us
We’re building this company for patients and caregivers like you. Our products are thoughtfully made in the USA, with quality, comfort, and care at the center of everything we do. Every order supports our mission to create more comfortable solutions for your time on Peritoneal Dialysis—and we’re so grateful you’re here.